Help center
How can we
help you?
Guides for every part of your subscription, from your first request to your invoices.
Topics
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Pick a topic to see every guide in it.
Intro to Brand Casa
What we do, how the subscription works and who does the work.Get started
Your kickoff, Brand DNA mapping and your first request.Requests
Brief us, track progress, give feedback and download your files.Your team
Who works on your brand, and how to bring your own people in.Plans & billing
Uno, Dos and Tres, changing plans, pausing, canceling and invoices.Services
Everything you can request, from ads and decks to websites and video.Brand DNA & AI
How we map your brand and where AI helps the team move faster.FAQs & support
Quick answers, and how to reach a person when you need one.
Popular articles
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Answers to the questions people ask us most.
- Requests
How fast will I get my work back?
- Plans & billing
Is there a limit to how many requests I can make?
- Requests
What if I don’t like something?
- Plans & billing
Can I pause or cancel?
- Brand DNA & AI
What’s Brand DNA?
- Get started
How does onboarding work?
- Brand DNA & AI
Do you use AI?
- Intro to Brand Casa
Who owns the work?
Still need a hand?
Members can message their team in the Request Hub. Everyone else can email hola@brandcasa.io or book a 30-minute intro call.